You’re using an “alias” or personal email in Canvas.Īn alias email is a one other than your “official” one that you specially requested. You’ll need to search your inbox for a message regarding moving your Zoom account over to Miami’s new license, and complete the steps it outlines if you can’t find this message, contact IT Services. If you haven’t completed this process (by following the instructions IT Services sent to you via email), you’ll experience issues logging in. If you had a Zoom account under your email address before Miami set up its institutional license in August 2020, you had to opt in to moving your account over. You still need to move your Zoom account to Miami’s new institutional license. Review the ones in this list for potential solutions to this issue.

There are a few reasons why this might have happened, and more than one of them may apply to you.

If you aren’t seeing some options when you join one of your own Zoom meetings, like breakout rooms, screen sharing, polling, and recording, it means you’ve logged into the meeting as a participant instead of as a host.

Miami zoom sign in